Finnlines

Terms & Conditions

TERMS OF CHANGES, PAYMENT AND CANCELLATION

On routes Helsinki-Travemünde-Helsinki and Helsinki-Gdynia-Rostock-Gdynia-Helsinki, a reservation must be paid 30 days prior to departure. If a reservation is made later than 30 days before departure, it must be paid for immediately.

If the passenger cancels a reservation no later than 30 days before the announced departure, the fare is reimbursed.

If the passenger cancels the reservation or parts of it 29-15 days prior to the departure, 25% of the fare of the cancelled part of the reservation will be charged.

If the passenger cancels the reservation or parts of it 14-2 days prior to the departure, 50% of the fare for the cancelled parts will be charged.

The full fare for the voyage will be charged for places cancelled less than 48 hours before the announced departure date. A cancellation shall be deemed to have been made on the date on which it is received by the carrier.

If the cancellation has been received during a bank holiday or weekend, the cancellation is handled on the very next workday. No refund shall be paid in cases of ‘no show’.

If the return part of a two-way ticket is not used, the fare for the travelled voyage will be deducted from the sum paid and a sum in accordance with the terms of cancellation will be reimbursed. A deduction of EUR 15 per booking for office expenses is always made from the sum repaid.

On routes Naantali-Kapellskär and Malmö-Travemünde a reservation must be paid for 10 days prior to departure.

If a reservation is made less than 10 days before departure, it must be paid for immediately.

If the passenger cancels a reservation no later than 10 days before the departure, the fare is reimbursed.

If the passenger cancels the reservation or parts of it 9-5 days prior to the departure, 25% of the fare for the cancelled part will be charged.

If the passenger cancels the reservation or parts of it 4-2 days prior to the departure, 50% of the fare for the cancelled places will be charged.

The full fare for the voyage will be charged for places cancelled less than 48 hours before the announced departure date of the vessel. A cancellation shall be deemed to have been made on the date on which it is received by the carrier.

If the cancellation has been received during a bank holiday or weekend, the cancellation is handled on the very next workday. No refund shall be paid in cases of ‘no show’.

If the return part of a two-way ticket is not used, the fare for the travelled voyage will be deducted from the sum paid and a sum in accordance with the terms of cancellation will be reimbursed. A deduction of EUR 15 per reservation for office expenses is always made from the sum repaid.

Special terms of changes, payments and cancellations can be applied to Finnlines offers. These special terms are expressed in the context of the offer. ‘Early Bird’ offer reservations must be booked and paid by the end of February. No money will be refunded, in case of a cancellation of an ‘Early Bird’ offer. By paying their reservation, the passenger agrees to the special terms stipulated in the offer.

Overdue invoices based on the former contracts of carriage between the carrier and the customer are to be paid prior to departure.

Useful information

TRAVEL DOCUMENTS: PASSPORT, VISA AND OTHER TRAVEL PERMIT

EU and Swiss citizens: The passenger must have a valid passport or identity card issued in an EU country or in Switzerland and which the state in question has approved as a travel document. A Finnish citizen can also present an ID card with photo, granted after 1.3.1999 (excluding a temporary ID card, an ID card issued to a minor without the consent of the parent/guardian and an ID card granted to a foreign citizen).

Citizens of other countries: The passenger must have a valid passport and other necessary travel documents.

Children: Children must have their own passport.

Visa required when travelling to/from Russia.

Responsibility for inadequate travel documents: Passengers themselves are responsible for ascertaining what travel documents are required. If an authority refuses entry ashore or on board to a passenger on the grounds of inadequate travel documents, the passenger is liable for any costs incurred to him/her (incl. the return journey) or to the carrier.

The identity of all passengers will be checked at the check-in in the harbour.

CHECK-IN

A valid passport or an identity card and the booking confirmation which acts as a travel ticket as soon as the travel has been paid, must be displayed in the check-in. Against these documents, the passenger receives his or her boarding card or cabin key. The check-in is closed one (1) hour or one and half (1.5) hours before the vessel’s announced departure time. Passengers must observe the check-in times to ensure that their embarkation and the loading of their vehicle on board the vessel can be arranged appropriately without causing unnecessary delay to the departure of the vessel. If passengers arrive at the check-in after it has closed, neither they nor their vehicles can be guaranteed a place on the ship.

PETS

Transport arrangements regarding pets shall be agreed upon reservation. Each vessel has a limited number of cabins for passengers travelling with pets. No more than two pets per cabin are allowed. A person travelling with a pet must reserve a whole cabin. Pets may not be taken into bars, restaurants or saunas on board the vessel and the presence of pets in other public areas must be kept to a minimum. The passenger travelling with a pet is liable for any damage caused by the pet. The passenger must have with him/her the documents required by the authorities. If the authorities refuse entry to a pet on board on the grounds of inadequate documentation, liability for the costs thus incurred resides with the passenger.