Minoan Lines

Terms & Conditions



From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
From 13 days up to 7 days before the scheduled departure: 75% refund.
From 6 days up to 12 hours before the scheduled departure: 50% refund.


From the date of the ticket issue and up to 30 days before the scheduled departure, the fare of the ticket is fully refundable.
From 29 days up to 7 days before the scheduled departure: 75% refund.
From 6 days up to 24 hours before the scheduled departure: 50% refund.
On the day of the scheduled departure: the fare is not refunded.
Tickets can be refunded only by the issuing agency.

Fairs - Discounts 

The tariffs for domestic and international routes include sea passage in selected accommodation arrangements and all port expenses. Meals and beverages are not included. 

The 30% return trip discount is offered exclusively for the return fare of international routes when a round trip fare is booked and is valid for any port of return. All other discounts are not cumulative and only one of them is granted at a time, when applicable conditions are met.

Passengers entitled to discounted fares are kindly requested to state it at the time of booking. Once the ticket is issued, no refunds are allowed for price differences.

Groups, trucks, buses and unescorted vehicles are subject to special agreements.


Cabins are characterized as 2,3 or 4 -berth depending on the number of passengers occupying it, not on the number of beds.

Ticket Loss

In the event of ticket loss, the passenger must notify the issuing agent or the company in writing. The ticket will be replaced by a new one without extra charge, unless there is a difference in price or the passenger asks for change of category.

Limited liability

In case of trip cancellation, passengers are entitled to a full refund while the company has no further obligation.

The company reserves the right to substitute the vessel for which the ticket was issued after approval from the Ministry of Merchant Marine.

Timetables, tariffs and travel conditions are subject to changes without prior notice. Arrival times quoted in timetables indicate the ship's arrival at the port's entrance (pilot station).

Minoan Lines is not liable for any delay or cancellation resulting from deviation or from not keeping the scheduled route due to bad weather conditions, or orders by the Ministry of Merchant Marine or the Port Authorities or due to force majeure.


Children under the age of 4 travel free of charge and are not entitled to a berth or seat. However, a free ticket must be issued for embarkation. A 50% discount is offered to children from 4 to 12 years of age.

Useful information

Boarding Instructions

Passengers must report at the port offices for check in at least one hour before departure for the passengers, and 2 hours for the vehicles

Otherwise, the company reserves the right to dispose of the reserved accommodation without any refund to the passenger.

For vehicles, boarding time and priority list is subject to local port authority regulations at the port of departure. Vehicle operators are responsible for their vehicle's embarkation according to the ship's crew instructions.

Vehicle passengers should exit the vehicle before embarkation. Vehicle category is shown on the ticket.

Safety on board

Neither the carrier nor the ship are liable for any accident, loss or damage occurring prior to boarding, during loading and after disembarkation.

It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.

Special needs Passengers

There are specially designed cabins on all our vessels and all common areas are easily accessible. Due to limited availability it is advisable to book early.


Luggage may be left inside vehicles. Passengers are kindly requested to take their personal belongings that might be used during the voyage.

Access to the ship's garage during the voyage is prohibited.

The company shall not be held liable in case of loss of money or valuables stored in cars, luggage, common areas or cabins. Passengers are welcome to check cash and valuables with the Purser's office for safekeeping.

Common areas

Use of public areas of the ship is free for all passengers. It is prohibited however, to sleep or eat in the lounges and bars.

Our shops on board offer a wide variety of products at very competitive prices.

Camping on Board

Camping on board service is available from 1st of April until 31st of October.

Camping on board passengers are welcome to use all public areas of the ship. The supply of electricity for caravans and trailers and the use of WC and showers is free of charge. Camping on board is a service subject to local port authorities rules and regulations.

For safety reasons, passengers with Camping on Board arrangements are not allowed to use propane or any other cooking or heating gas during the entire stay on board.

Credit cards

The following credit cards are accepted in the , shops and the a la carte restaurants on board: American Express / DINERS / VISA/ MASTERCARD/ EURO CARD.

EURO is the official currency on board.


Pets travel free of charge in specially designated kennels on the ship's deck. Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet's valid health papers with them.

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